Privacy Policy

Privacy Policy 

1. Information We Collect

We may collect personal information when you:

• submit a contact form;

• request a quote;

• contact us by email, phone, text message or online enquiry;

• communicate with us about an electrical service;

• interact with our website or online advertising.

The information we collect may include:

• your name;

• email address;

• phone number;

• suburb or service address;

• details of the electrical work or issue;

• photos, messages or documents you provide;

• website usage information, such as pages visited, enquiry source and general analytics data.

2. How We Use Your Information

We collect and use personal information for purposes including:

• responding to enquiries;

• preparing quotes or estimates;

• arranging electrical services;

• communicating with customers;

• managing bookings and service requests;

• improving our website, advertising and customer experience;

• keeping business records;

• complying with legal, insurance, safety or regulatory obligations.

3. Website Analytics and Advertising

This website may use analytics, cookies, tracking pixels or advertising tools to help understand website traffic, measure marketing performance and improve the services offered.

These tools may collect information such as your device type, browser, pages visited, approximate location, referral source and interactions with the website.

You can manage or disable cookies through your browser settings.

4. Sharing of Information

Fitz the Sparky does not sell your personal information.

Personal information may be shared where reasonably required with:

• employees, contractors or service providers assisting with the business;

• website, hosting, email, booking, invoicing, accounting or marketing providers;

• insurers, legal advisers, accountants or professional advisers;

• government, regulatory or law enforcement bodies where required by law;

• other parties where you have provided consent.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through secure third-party platforms, including website, email, customer management, accounting or cloud-based systems.

No method of electronic storage or online transmission is completely secure. However, we take reasonable steps to use trusted systems and protect the information we hold.

6. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask that it be corrected if it is inaccurate, incomplete or out of date.

Requests can be sent to:

info@fitzthesparky.com.au

We may need to verify your identity before responding to a request.

7. Privacy Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can review and respond to the matter.

Contact:

info@fitzthesparky.com.au

8. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will be made available on this website.

The Office of the Australian Information Commissioner notes that the Australian Privacy Principles include requirements around open and transparent management of personal information, including having a clearly expressed and up-to-date privacy policy for covered organisations.